{"id":5427,"date":"2026-08-19T23:20:29","date_gmt":"2026-08-19T12:50:29","guid":{"rendered":"https:\/\/haysmigration.com.au\/?p=5427"},"modified":"2026-08-19T23:20:29","modified_gmt":"2026-08-19T12:50:29","slug":"how-to-create-an-immiaccount-for-an-australian-visa","status":"publish","type":"post","link":"https:\/\/haysmigration.com.au\/vi\/news\/how-to-create-an-immiaccount-for-an-australian-visa\/","title":{"rendered":"How to Create an ImmiAccount for an Australian Visa"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1\"><p>For most Australian visa and citizenship applications, you apply online through ImmiAccount, the Department of Home Affairs&#8217; online service. You can use it to start and submit eligible applications, attach documents, make payments using the available payment options, view messages and check application status. Some services use a different process\u2014for example, Electronic Travel Authority (ETA) applications are lodged through the Australian ETA app.<\/p>\n<p>This guide explains how to create an ImmiAccount, set up multi-factor authentication, and use your account throughout the visa application process.<\/p>\n<h2>What is the ImmiAccount system?<\/h2>\n<p>The ImmiAccount system is the official online portal provided by the <a href=\"https:\/\/www.homeaffairs.gov.au\/\">Australian Department of Home Affairs<\/a> for lodging and managing most visa and citizenship applications. It also provides access to other Home Affairs services, including the APEC Business Travel Card and Australian Trusted Trader. While it is used for most Australian visa and citizenship applications, some services, such as <a href=\"https:\/\/immi.homeaffairs.gov.au\/visas\/getting-a-visa\/visa-listing\/electronic-travel-authority-601\">Electronic Travel Authority (ETA)<\/a> applications, are submitted through a separate app.<\/p>\n<p>With ImmiAccount, you can start, submit and track applications, upload supporting documents, pay fees, and view messages and notices relating to applications lodged through ImmiAccount, all in one place. The department may also send notifications to the email address nominated in your application.<\/p>\n<p>ImmiAccount is accessed online through the Department of Home Affairs website, which may impose browser, device, network or security requirements. It is used by both individual applicants and registered migration agents managing applications on behalf of clients.<\/p>\n<p>ImmiAccount is used for most Australian visa and citizenship applications, including skilled migration, partner visas, family visas, employer-sponsored visas, and permanent residency pathways.<\/p>\n<h3>Features of ImmiAccount<\/h3>\n<p>Once you&#8217;ve created your ImmiAccount, you can manage many stages of an eligible visa or citizenship application from your ImmiAccount. Key features include:<\/p>\n<ul>\n<li>Start, save and return to a visa or citizenship application form<\/li>\n<li>Upload supporting documents, including passports, financial statements and reference letters<\/li>\n<li>Pay the application charge using the payment options available for your application<\/li>\n<li>Check your application status and view messages from the Department of Home Affairs<\/li>\n<li>Upload information or documents requested by the Department of Home Affairs<\/li>\n<li>Manage applications for yourself, family members or other applicants where you are authorised to act for them, including application sharing and sending incomplete applications to another account<\/li>\n<\/ul>\n<h3>Who needs an ImmiAccount in Australia?<\/h3>\n<p>Most people applying for an Australian visa or citizenship will need an ImmiAccount. This includes applicants for:<\/p>\n<ul>\n<li><a href=\"https:\/\/haysmigration.com.au\/vi\/tin-tuc\/visitor-visa-600-australia-tourist-family-visit-guide\/\">Visitor visas<\/a><\/li>\n<li>Student visas<\/li>\n<li>Skilled migration visas<\/li>\n<li>Partner visas<\/li>\n<li>Family visas<\/li>\n<li>Australian citizenship (many applications can be lodged through ImmiAccount; the online process and available account options depend on the application type)<\/li>\n<\/ul>\n<p>Registered migration agents, sponsoring companies and other eligible organisations may use Organisation ImmiAccounts to manage applications on behalf of clients or employees.<\/p>\n<h2>How to create an ImmiAccount: a step-by-step guide<\/h2>\n<p><img decoding=\"async\" class=\"lazyload alignnone size-full wp-image-5432\" src=\"https:\/\/haysmigration.com.au\/wp-content\/uploads\/2026\/08\/Person-reviewing-online-visa-application-information-on-a-laptop.png\" data-orig-src=\"https:\/\/haysmigration.com.au\/wp-content\/uploads\/2026\/08\/Person-reviewing-online-visa-application-information-on-a-laptop.png\" alt=\"Person reviewing online visa application information on a laptop\" width=\"2193\" height=\"1255\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%272193%27%20height%3D%271255%27%20viewBox%3D%270%200%202193%201255%27%3E%3Crect%20width%3D%272193%27%20height%3D%271255%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-srcset=\"https:\/\/haysmigration.com.au\/wp-content\/uploads\/2026\/08\/Person-reviewing-online-visa-application-information-on-a-laptop-18x10.png 18w, https:\/\/haysmigration.com.au\/wp-content\/uploads\/2026\/08\/Person-reviewing-online-visa-application-information-on-a-laptop-200x114.png 200w, https:\/\/haysmigration.com.au\/wp-content\/uploads\/2026\/08\/Person-reviewing-online-visa-application-information-on-a-laptop-300x172.png 300w, https:\/\/haysmigration.com.au\/wp-content\/uploads\/2026\/08\/Person-reviewing-online-visa-application-information-on-a-laptop-400x229.png 400w, https:\/\/haysmigration.com.au\/wp-content\/uploads\/2026\/08\/Person-reviewing-online-visa-application-information-on-a-laptop-600x343.png 600w, https:\/\/haysmigration.com.au\/wp-content\/uploads\/2026\/08\/Person-reviewing-online-visa-application-information-on-a-laptop-768x440.png 768w, https:\/\/haysmigration.com.au\/wp-content\/uploads\/2026\/08\/Person-reviewing-online-visa-application-information-on-a-laptop-800x458.png 800w, https:\/\/haysmigration.com.au\/wp-content\/uploads\/2026\/08\/Person-reviewing-online-visa-application-information-on-a-laptop-1024x586.png 1024w, https:\/\/haysmigration.com.au\/wp-content\/uploads\/2026\/08\/Person-reviewing-online-visa-application-information-on-a-laptop-1200x687.png 1200w, https:\/\/haysmigration.com.au\/wp-content\/uploads\/2026\/08\/Person-reviewing-online-visa-application-information-on-a-laptop-1536x879.png 1536w, https:\/\/haysmigration.com.au\/wp-content\/uploads\/2026\/08\/Person-reviewing-online-visa-application-information-on-a-laptop.png 2193w\" data-sizes=\"auto\" data-orig-sizes=\"(max-width: 2193px) 100vw, 2193px\" \/><\/p>\n<p>Creating an ImmiAccount only takes a few minutes if you have a valid email address and your personal details ready. Follow these steps to set up your account and prepare for your Australian visa application.<\/p>\n<h3>Step 1: Visit the official ImmiAccount website<\/h3>\n<p>Go to the official <a href=\"https:\/\/online.immi.gov.au\/lusc\/login\">Department of Home Affairs ImmiAccount<\/a> website. Before entering any personal information, check that you&#8217;re on the correct website, as scam sites can imitate the official login page.<\/p>\n<h3>Step 2: Select your account type<\/h3>\n<p>Choose Individual if you are applying for yourself, acting for a family member or helping another applicant. Select Organisation if you are from an organisation, a registered migration agent or a sponsoring company.<\/p>\n<h3>Step 3: Verify your email address<\/h3>\n<p>Follow the on-screen instructions to enter and verify your email address.<\/p>\n<h3>Step 4: Enter your personal details<\/h3>\n<p>Enter the account and security details requested on screen. Information required to create the account may differ from information required for the visa application.<\/p>\n<h3>Step 5: Create a secure password<\/h3>\n<p>Set a strong, unique password and accept the terms and conditions. Avoid reusing passwords from other websites, and never share your ImmiAccount login with anyone else.<\/p>\n<h3>Step 6: Set up multi-factor authentication<\/h3>\n<p><a href=\"https:\/\/www.cyber.gov.au\/protect-yourself\/securing-your-accounts\/multi-factor-authentication\">Multi-factor authentication (MFA)<\/a> is required for ImmiAccount users. It is required at each login, when creating a new account and when making account changes. You&#8217;ll choose your preferred verification method during setup \u2014 an authenticator app or an email token \u2014 which is explained in more detail below.<\/p>\n<h3>Step 7: Start your visa application<\/h3>\n<p>After you complete account creation and MFA setup, log in to ImmiAccount and select the relevant application service, where you can start, save, and manage your visa or citizenship application.<\/p>\n<h4>Account details you will need<\/h4>\n<p>Before creating your ImmiAccount, have the following ready:<\/p>\n<ul>\n<li>A valid email address and the personal or organisation details requested during account setup<\/li>\n<\/ul>\n<h4>Documents you may need for your application<\/h4>\n<p>These are not required to create your account, but you may need them for your visa application:<\/p>\n<ul>\n<li>Passport<\/li>\n<li>Previous visa information (if applicable)<\/li>\n<li>Visa grant number (if you&#8217;ve previously held an Australian visa)<\/li>\n<\/ul>\n<h4>Individual or organisation ImmiAccount: which do you need?<\/h4>\n<p>The account type you choose determines what you can do and who else can be added to it, so it is worth getting right from the start. The table below compares the two.<\/p>\n<div style=\"font-family: 'Segoe UI',Arial,sans-serif; max-width: 860px; margin: 0; overflow-x: auto; text-align: left;\">\n<table style=\"width: 100%; border-collapse: collapse; border-radius: 8px; overflow: hidden; box-shadow: 0 4px 18px rgba(0,0,0,0.10);\">\n<thead>\n<tr>\n<th style=\"background-color: #06283d; color: #ffffff; font-size: 15px; font-weight: bold; letter-spacing: 0.04em; padding: 14px 18px; text-align: left; text-transform: uppercase;\">Feature<\/th>\n<th style=\"background-color: #06283d; color: #ffffff; font-size: 15px; font-weight: bold; letter-spacing: 0.04em; padding: 14px 18px; text-align: left; text-transform: uppercase;\">Individual Account<\/th>\n<th style=\"background-color: #06283d; color: #ffffff; font-size: 15px; font-weight: bold; letter-spacing: 0.04em; padding: 14px 18px; text-align: left; text-transform: uppercase;\">Organisation Account<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td style=\"padding: 13px 18px; font-size: 14.5px; vertical-align: top; line-height: 1.55; background-color: #ffffff; border-bottom: 1px solid #d6e4ed; color: #2c2c2c;\">Who it is for<\/td>\n<td style=\"padding: 13px 18px; font-size: 14.5px; vertical-align: top; line-height: 1.55; background-color: #ffffff; border-bottom: 1px solid #d6e4ed; color: #2c2c2c;\">People applying for their own or a family member&#8217;s visa<\/td>\n<td style=\"padding: 13px 18px; font-size: 14.5px; vertical-align: top; line-height: 1.55; background-color: #ffffff; border-bottom: 1px solid #d6e4ed; color: #2c2c2c;\">Organisations, registered migration agents and sponsoring companies<\/td>\n<\/tr>\n<tr>\n<td style=\"padding: 13px 18px; font-size: 14.5px; vertical-align: top; line-height: 1.55; background-color: #eaf2f7; border-bottom: 1px solid #d6e4ed; color: #2c2c2c;\">Applications managed<\/td>\n<td style=\"padding: 13px 18px; font-size: 14.5px; vertical-align: top; line-height: 1.55; background-color: #eaf2f7; border-bottom: 1px solid #d6e4ed; color: #2c2c2c;\">Your own applications and applications you are authorised to manage for another applicant<\/td>\n<td style=\"padding: 13px 18px; font-size: 14.5px; vertical-align: top; line-height: 1.55; background-color: #eaf2f7; border-bottom: 1px solid #d6e4ed; color: #2c2c2c;\">Applications for clients, employees or other applicants connected to the organisation account, subject to the relevant permissions<\/td>\n<\/tr>\n<tr>\n<td style=\"padding: 13px 18px; font-size: 14.5px; vertical-align: top; line-height: 1.55; background-color: #ffffff; border-bottom: none; color: #2c2c2c;\">Typical use case<\/td>\n<td style=\"padding: 13px 18px; font-size: 14.5px; vertical-align: top; line-height: 1.55; background-color: #ffffff; border-bottom: none; color: #2c2c2c;\">Skilled migration, partner visas, visitor visas, citizenship in Australia<\/td>\n<td style=\"padding: 13px 18px; font-size: 14.5px; vertical-align: top; line-height: 1.55; background-color: #ffffff; border-bottom: none; color: #2c2c2c;\">Registered migration agents, sponsoring companies and other organisations managing applications on behalf of clients or employees<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>Most people applying for a skilled migration visa, partner visa, visitor visa or citizenship only need an individual account.<\/p>\n<h2>How to set up multi-factor authentication on ImmiAccount<\/h2>\n<p>ImmiAccount requires multi-factor authentication (MFA), which can be set up using an authenticator app or an email token. MFA adds an extra layer of security beyond a password. At each login, you will be asked to enter a six-digit code from your authenticator app or from your verified email address, depending on the MFA method you selected. The department recommends using an authenticator app, as email authentication is considered less secure.<\/p>\n<h3>Authenticator app or email authentication<\/h3>\n<p>There are two authentication options, and you can choose whichever suits your situation. The table below sets out how each one works.<\/p>\n<\/div>\n<div style=\"font-family: 'Segoe UI',Arial,sans-serif; max-width: 860px; margin: 0; overflow-x: auto; text-align: left;\">\n<table style=\"width: 100%; border-collapse: collapse; border-radius: 8px; overflow: hidden; box-shadow: 0 4px 18px rgba(0,0,0,0.10);\">\n<thead>\n<tr>\n<th style=\"background-color: #06283d; color: #ffffff; font-size: 15px; font-weight: bold; letter-spacing: 0.04em; padding: 14px 18px; text-align: left; text-transform: uppercase;\">Method<\/th>\n<th style=\"background-color: #06283d; color: #ffffff; font-size: 15px; font-weight: bold; letter-spacing: 0.04em; padding: 14px 18px; text-align: left; text-transform: uppercase;\">How It Works<\/th>\n<th style=\"background-color: #06283d; color: #ffffff; font-size: 15px; font-weight: bold; letter-spacing: 0.04em; padding: 14px 18px; text-align: left; text-transform: uppercase;\">Best Suited To<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td style=\"padding: 13px 18px; font-size: 14.5px; vertical-align: top; line-height: 1.55; background-color: #ffffff; border-bottom: 1px solid #d6e4ed; color: #2c2c2c;\">Authenticator app (a compatible authenticator app, such as Microsoft Authenticator or Google Authenticator)<\/td>\n<td style=\"padding: 13px 18px; font-size: 14.5px; vertical-align: top; line-height: 1.55; background-color: #ffffff; border-bottom: 1px solid #d6e4ed; color: #2c2c2c;\">Scan a QR code once (or enter a shared secret key manually), then generate a rotating six-digit code every 30 seconds<\/td>\n<td style=\"padding: 13px 18px; font-size: 14.5px; vertical-align: top; line-height: 1.55; background-color: #ffffff; border-bottom: 1px solid #d6e4ed; color: #2c2c2c;\">Most users<\/td>\n<\/tr>\n<tr>\n<td style=\"padding: 13px 18px; font-size: 14.5px; vertical-align: top; line-height: 1.55; background-color: #eaf2f7; border-bottom: none; color: #2c2c2c;\">Email authentication<\/td>\n<td style=\"padding: 13px 18px; font-size: 14.5px; vertical-align: top; line-height: 1.55; background-color: #eaf2f7; border-bottom: none; color: #2c2c2c;\">A six-digit code is emailed to your verified address at each login, valid for 15 minutes<\/td>\n<td style=\"padding: 13px 18px; font-size: 14.5px; vertical-align: top; line-height: 1.55; background-color: #eaf2f7; border-bottom: none; color: #2c2c2c;\">Anyone who prefers not to use an authenticator app<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>This extra layer of security applies every time you log in. If you no longer have access to your authenticator app, use the &#8220;I no longer have access to my multi-factor authentication app&#8221; link on the login page, where you will need to enter your password and answer your secret questions before setting MFA up again. Organisation users may also ask their Organisation Account Administrator to help reset their password or MFA. An OAA can manage certain staff-access issues, including password and MFA resets.<\/p>\n<p>If a code does not arrive, check your spam folder, request a new code, or try logging in using a different browser before you contact the department for assistance.<\/p>\n<h2>Navigating the ImmiAccount dashboard<\/h2>\n<p>After logging in, your dashboard is where you&#8217;ll:<\/p>\n<ul>\n<li>Start new applications<\/li>\n<li>Continue saved applications<\/li>\n<li>Upload documents<\/li>\n<li>Pay visa fees<\/li>\n<li>Check application status<\/li>\n<li>View messages from the Department of Home Affairs<\/li>\n<\/ul>\n<h2>How to Manage Your Australian Visa Application in ImmiAccount<\/h2>\n<p><img decoding=\"async\" class=\"lazyload alignnone size-full wp-image-5431\" src=\"https:\/\/haysmigration.com.au\/wp-content\/uploads\/2026\/08\/Applicant-preparing-visa-documents-in-ImmiAccount-for-submission.jpg\" data-orig-src=\"https:\/\/haysmigration.com.au\/wp-content\/uploads\/2026\/08\/Applicant-preparing-visa-documents-in-ImmiAccount-for-submission.jpg\" alt=\"Applicant preparing visa documents in ImmiAccount for submission\" width=\"1280\" height=\"853\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%271280%27%20height%3D%27853%27%20viewBox%3D%270%200%201280%20853%27%3E%3Crect%20width%3D%271280%27%20height%3D%27853%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-srcset=\"https:\/\/haysmigration.com.au\/wp-content\/uploads\/2026\/08\/Applicant-preparing-visa-documents-in-ImmiAccount-for-submission-18x12.jpg 18w, https:\/\/haysmigration.com.au\/wp-content\/uploads\/2026\/08\/Applicant-preparing-visa-documents-in-ImmiAccount-for-submission-200x133.jpg 200w, https:\/\/haysmigration.com.au\/wp-content\/uploads\/2026\/08\/Applicant-preparing-visa-documents-in-ImmiAccount-for-submission-300x200.jpg 300w, https:\/\/haysmigration.com.au\/wp-content\/uploads\/2026\/08\/Applicant-preparing-visa-documents-in-ImmiAccount-for-submission-400x267.jpg 400w, https:\/\/haysmigration.com.au\/wp-content\/uploads\/2026\/08\/Applicant-preparing-visa-documents-in-ImmiAccount-for-submission-600x400.jpg 600w, https:\/\/haysmigration.com.au\/wp-content\/uploads\/2026\/08\/Applicant-preparing-visa-documents-in-ImmiAccount-for-submission-768x512.jpg 768w, https:\/\/haysmigration.com.au\/wp-content\/uploads\/2026\/08\/Applicant-preparing-visa-documents-in-ImmiAccount-for-submission-800x533.jpg 800w, https:\/\/haysmigration.com.au\/wp-content\/uploads\/2026\/08\/Applicant-preparing-visa-documents-in-ImmiAccount-for-submission-1024x682.jpg 1024w, https:\/\/haysmigration.com.au\/wp-content\/uploads\/2026\/08\/Applicant-preparing-visa-documents-in-ImmiAccount-for-submission-1200x800.jpg 1200w, https:\/\/haysmigration.com.au\/wp-content\/uploads\/2026\/08\/Applicant-preparing-visa-documents-in-ImmiAccount-for-submission.jpg 1280w\" data-sizes=\"auto\" data-orig-sizes=\"(max-width: 1280px) 100vw, 1280px\" \/><\/p>\n<p>Using ImmiAccount, you can respond to case officer requests and keep your information up to date from a single dashboard, once your application form is underway.<\/p>\n<p>For eligible online applications, you can start an application, save your progress and return to it later. Nothing is submitted until you actively lodge it. Check the application instructions carefully, because some documents may need to be attached before submission and some applications may have specific completion requirements. Before you start, read the full visa requirements and consider time limits, document validity, and any health or character requirements, to make sure the selected visa is appropriate for your circumstances.<\/p>\n<p>The required documents depend on the application type. The application form tells you what to attach and whether documents must be attached before or after submission, and these are uploaded directly through the account. Follow the requirements shown in the application, and keep copies of every document, because uploaded supporting documents may not remain accessible for download in ImmiAccount.<\/p>\n<p>Application fees are paid using the payment options available for the application. Depending on the application type, options may include credit or debit card and, in some cases, BPAY. Save the payment receipt and transaction details for your records. Access to payment information may depend on the account and payment method used.<\/p>\n<p>After lodgement, your dashboard shows the status of your application and any notifications from the department. If a case officer requests additional information, upload the requested information to ImmiAccount and follow the instructions for completing the request. Do not email documents unless the department specifically instructs you to do so.<\/p>\n<h2>Common ImmiAccount login problems and how to fix them<\/h2>\n<p><img decoding=\"async\" class=\"lazyload alignnone size-full wp-image-5430\" src=\"https:\/\/haysmigration.com.au\/wp-content\/uploads\/2026\/08\/Common-ImmiAccount-mistakes-when-applying-for-an-Australian-visa.jpg\" data-orig-src=\"https:\/\/haysmigration.com.au\/wp-content\/uploads\/2026\/08\/Common-ImmiAccount-mistakes-when-applying-for-an-Australian-visa.jpg\" alt=\"Common ImmiAccount mistakes when applying for an Australian visa\" width=\"1920\" height=\"1280\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%271920%27%20height%3D%271280%27%20viewBox%3D%270%200%201920%201280%27%3E%3Crect%20width%3D%271920%27%20height%3D%271280%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-srcset=\"https:\/\/haysmigration.com.au\/wp-content\/uploads\/2026\/08\/Common-ImmiAccount-mistakes-when-applying-for-an-Australian-visa-18x12.jpg 18w, https:\/\/haysmigration.com.au\/wp-content\/uploads\/2026\/08\/Common-ImmiAccount-mistakes-when-applying-for-an-Australian-visa-200x133.jpg 200w, https:\/\/haysmigration.com.au\/wp-content\/uploads\/2026\/08\/Common-ImmiAccount-mistakes-when-applying-for-an-Australian-visa-300x200.jpg 300w, https:\/\/haysmigration.com.au\/wp-content\/uploads\/2026\/08\/Common-ImmiAccount-mistakes-when-applying-for-an-Australian-visa-400x267.jpg 400w, https:\/\/haysmigration.com.au\/wp-content\/uploads\/2026\/08\/Common-ImmiAccount-mistakes-when-applying-for-an-Australian-visa-600x400.jpg 600w, https:\/\/haysmigration.com.au\/wp-content\/uploads\/2026\/08\/Common-ImmiAccount-mistakes-when-applying-for-an-Australian-visa-768x512.jpg 768w, https:\/\/haysmigration.com.au\/wp-content\/uploads\/2026\/08\/Common-ImmiAccount-mistakes-when-applying-for-an-Australian-visa-800x533.jpg 800w, https:\/\/haysmigration.com.au\/wp-content\/uploads\/2026\/08\/Common-ImmiAccount-mistakes-when-applying-for-an-Australian-visa-1024x683.jpg 1024w, https:\/\/haysmigration.com.au\/wp-content\/uploads\/2026\/08\/Common-ImmiAccount-mistakes-when-applying-for-an-Australian-visa-1200x800.jpg 1200w, https:\/\/haysmigration.com.au\/wp-content\/uploads\/2026\/08\/Common-ImmiAccount-mistakes-when-applying-for-an-Australian-visa-1536x1024.jpg 1536w, https:\/\/haysmigration.com.au\/wp-content\/uploads\/2026\/08\/Common-ImmiAccount-mistakes-when-applying-for-an-Australian-visa.jpg 1920w\" data-sizes=\"auto\" data-orig-sizes=\"(max-width: 1920px) 100vw, 1920px\" \/><\/p>\n<p>If you&#8217;re having trouble accessing your ImmiAccount, these are the most common login issues and how to resolve them. If none of these steps works, ImmiAccount may direct you to contact the Department of Home Affairs for assistance through the technical support form.<\/p>\n<h3>I have forgotten my username or password<\/h3>\n<p>Use the &#8220;I have forgotten my ImmiAccount username or password&#8221; link on the login page and enter the email address linked to your account. Follow the on-screen prompts to reset your details, and check your spam folder if the reset email does not arrive within a few minutes.<\/p>\n<h3>I no longer have access to my multi-factor authentication app<\/h3>\n<p>Use the &#8220;I no longer have access to my multi-factor authentication app&#8221; link on the login page. You will need to enter your password and correctly answer your secret questions to access your account, after which you will be asked to set up MFA again. If you are unable to regain access this way, submit the ImmiAccount technical support form. The form is for technical issues, not visa eligibility questions or application-status enquiries.<\/p>\n<h3>My verification code has not arrived<\/h3>\n<p>Check your spam or junk folder first, and confirm that you entered the correct email address. If the issue persists, request a new code, try using a different browser, and follow the official troubleshooting guidance.<\/p>\n<h2>Do you need an immigration lawyer or registered migration agent?<\/h2>\n<p><img decoding=\"async\" class=\"lazyload alignnone size-full wp-image-5429\" src=\"https:\/\/haysmigration.com.au\/wp-content\/uploads\/2026\/08\/Migration-agent-advising-clients-on-an-Australian-visa-application.jpg\" data-orig-src=\"https:\/\/haysmigration.com.au\/wp-content\/uploads\/2026\/08\/Migration-agent-advising-clients-on-an-Australian-visa-application.jpg\" alt=\"Migration agent advising clients on an Australian visa application\" width=\"1280\" height=\"853\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%271280%27%20height%3D%27853%27%20viewBox%3D%270%200%201280%20853%27%3E%3Crect%20width%3D%271280%27%20height%3D%27853%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-srcset=\"https:\/\/haysmigration.com.au\/wp-content\/uploads\/2026\/08\/Migration-agent-advising-clients-on-an-Australian-visa-application-18x12.jpg 18w, https:\/\/haysmigration.com.au\/wp-content\/uploads\/2026\/08\/Migration-agent-advising-clients-on-an-Australian-visa-application-200x133.jpg 200w, https:\/\/haysmigration.com.au\/wp-content\/uploads\/2026\/08\/Migration-agent-advising-clients-on-an-Australian-visa-application-300x200.jpg 300w, https:\/\/haysmigration.com.au\/wp-content\/uploads\/2026\/08\/Migration-agent-advising-clients-on-an-Australian-visa-application-400x267.jpg 400w, https:\/\/haysmigration.com.au\/wp-content\/uploads\/2026\/08\/Migration-agent-advising-clients-on-an-Australian-visa-application-600x400.jpg 600w, https:\/\/haysmigration.com.au\/wp-content\/uploads\/2026\/08\/Migration-agent-advising-clients-on-an-Australian-visa-application-768x512.jpg 768w, https:\/\/haysmigration.com.au\/wp-content\/uploads\/2026\/08\/Migration-agent-advising-clients-on-an-Australian-visa-application-800x533.jpg 800w, https:\/\/haysmigration.com.au\/wp-content\/uploads\/2026\/08\/Migration-agent-advising-clients-on-an-Australian-visa-application-1024x682.jpg 1024w, https:\/\/haysmigration.com.au\/wp-content\/uploads\/2026\/08\/Migration-agent-advising-clients-on-an-Australian-visa-application-1200x800.jpg 1200w, https:\/\/haysmigration.com.au\/wp-content\/uploads\/2026\/08\/Migration-agent-advising-clients-on-an-Australian-visa-application.jpg 1280w\" data-sizes=\"auto\" data-orig-sizes=\"(max-width: 1280px) 100vw, 1280px\" \/><\/p>\n<p>ImmiAccount is designed so most people can lodge a visa or citizenship application themselves, and many applicants successfully manage the process without professional assistance. However, if your circumstances are more complex, such as applying through a skilled migration pathway, an employer-sponsored visa, a partner visa, or a permanent residency program, professional advice may be useful where the facts are complex or the consequences of an error are significant.<\/p>\n<p>A <a href=\"https:\/\/haysmigration.com.au\/vi\/teams\/\">registered migration agent<\/a> may manage an application through an Organisation ImmiAccount. The Department encourages agents to share applications with clients, so the exact access arrangement can vary. They can help determine a suitable visa pathway, prepare supporting documents and review the application before lodging.<\/p>\n<h2>Getting your ImmiAccount ready for the Australian visa application process<\/h2>\n<p>Creating an ImmiAccount is a straightforward process, but small mistakes, such as choosing the wrong account type or using an unverified email address, can create access or administration issues. If necessary, the department provides a process for requesting an account-type change. Taking the time to set up your account correctly can help make the application process smoother from the start.<\/p>\n<p>If you&#8217;re unsure which visa pathway is right for you or your application is more complex, such as skilled migration, employer sponsorship, or a partner visa, Hays Migration and Education can provide professional guidance before you lodge. Our registered migration professionals can help you prepare your ImmiAccount, review your supporting documents, and ensure your application is submitted correctly.<\/p>\n<\/div>\n<\/div><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;\"><h2 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:50;line-height:var(--awb-typography1-line-height);\">Frequently asked questions<\/h2><\/div><div class=\"accordian fusion-accordian\" style=\"--awb-border-size:1px;--awb-icon-size:16px;--awb-content-font-size:var(--awb-typography4-font-size);--awb-icon-alignment:left;--awb-hover-color:var(--awb-color2);--awb-border-color:var(--awb-color3);--awb-background-color:var(--awb-color1);--awb-divider-color:var(--awb-color3);--awb-divider-hover-color:var(--awb-color3);--awb-icon-color:var(--awb-color1);--awb-title-color:var(--awb-color8);--awb-content-color:var(--awb-color8);--awb-icon-box-color:var(--awb-color8);--awb-toggle-hover-accent-color:var(--awb-color5);--awb-title-font-family:var(--awb-typography1-font-family);--awb-title-font-weight:var(--awb-typography1-font-weight);--awb-title-font-style:var(--awb-typography1-font-style);--awb-title-font-size:24px;--awb-title-letter-spacing:var(--awb-typography1-letter-spacing);--awb-title-line-height:1.4;--awb-content-font-family:var(--awb-typography4-font-family);--awb-content-font-weight:var(--awb-typography4-font-weight);--awb-content-font-style:var(--awb-typography4-font-style);\"><div class=\"panel-group fusion-toggle-icon-boxed\" id=\"accordion-5427-1\"><div class=\"fusion-panel panel-default panel-ee035aaf464128980 fusion-toggle-has-divider\"><div class=\"panel-heading\"><h3 class=\"panel-title toggle\" id=\"toggle_ee035aaf464128980\"><a aria-expanded=\"false\" aria-controls=\"ee035aaf464128980\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-5427-1\" data-target=\"#ee035aaf464128980\" href=\"#ee035aaf464128980\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">How do I create an ImmiAccount?<\/span><\/a><\/h3><\/div><div id=\"ee035aaf464128980\" class=\"panel-collapse collapse\" aria-labelledby=\"toggle_ee035aaf464128980\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>To create an ImmiAccount, visit the official Department of Home Affairs website, choose your account type, verify your email address, enter your personal details, create a secure password, and set up multi-factor authentication. After completing account creation and MFA setup, log in and start an eligible application.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-1115ae8d500b6e59c fusion-toggle-has-divider\"><div class=\"panel-heading\"><h3 class=\"panel-title toggle\" id=\"toggle_1115ae8d500b6e59c\"><a aria-expanded=\"false\" aria-controls=\"1115ae8d500b6e59c\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-5427-1\" data-target=\"#1115ae8d500b6e59c\" href=\"#1115ae8d500b6e59c\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Is creating an ImmiAccount free?<\/span><\/a><\/h3><\/div><div id=\"1115ae8d500b6e59c\" class=\"panel-collapse collapse\" aria-labelledby=\"toggle_1115ae8d500b6e59c\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Yes. Creating an ImmiAccount is free and provided by the Australian Government through the Department of Home Affairs. You may need to pay an application charge when submitting an application, and some services or paper applications may have different payment arrangements.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-8434d103bf4a569be fusion-toggle-has-divider\"><div class=\"panel-heading\"><h3 class=\"panel-title toggle\" id=\"toggle_8434d103bf4a569be\"><a aria-expanded=\"false\" aria-controls=\"8434d103bf4a569be\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-5427-1\" data-target=\"#8434d103bf4a569be\" href=\"#8434d103bf4a569be\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Who needs an ImmiAccount?<\/span><\/a><\/h3><\/div><div id=\"8434d103bf4a569be\" class=\"panel-collapse collapse\" aria-labelledby=\"toggle_8434d103bf4a569be\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Most people applying for an Australian visa or citizenship will need an ImmiAccount. It is used for many visa types, including visitor, student, skilled migration, partner, employer-sponsored, and permanent residency applications.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-04470ffb2468a85cf fusion-toggle-has-divider\"><div class=\"panel-heading\"><h3 class=\"panel-title toggle\" id=\"toggle_04470ffb2468a85cf\"><a aria-expanded=\"false\" aria-controls=\"04470ffb2468a85cf\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-5427-1\" data-target=\"#04470ffb2468a85cf\" href=\"#04470ffb2468a85cf\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Can I have more than one ImmiAccount?<\/span><\/a><\/h3><\/div><div id=\"04470ffb2468a85cf\" class=\"panel-collapse collapse\" aria-labelledby=\"toggle_04470ffb2468a85cf\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Using multiple accounts can make it more difficult to manage your applications and correspondence. If you already have an ImmiAccount, use the recovery options rather than creating another account where possible.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-eb190fd8bd4a24347 fusion-toggle-has-divider\"><div class=\"panel-heading\"><h3 class=\"panel-title toggle\" id=\"toggle_eb190fd8bd4a24347\"><a aria-expanded=\"false\" aria-controls=\"eb190fd8bd4a24347\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-5427-1\" data-target=\"#eb190fd8bd4a24347\" href=\"#eb190fd8bd4a24347\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Can I use the same ImmiAccount for future visa applications?<\/span><\/a><\/h3><\/div><div id=\"eb190fd8bd4a24347\" class=\"panel-collapse collapse\" aria-labelledby=\"toggle_eb190fd8bd4a24347\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Yes. You can use the same account for future eligible applications. Access to particular applications depends on how they were lodged, shared or transferred.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-6ba4a04e96798e64b fusion-toggle-has-divider\"><div class=\"panel-heading\"><h3 class=\"panel-title toggle\" id=\"toggle_6ba4a04e96798e64b\"><a aria-expanded=\"false\" aria-controls=\"6ba4a04e96798e64b\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-5427-1\" data-target=\"#6ba4a04e96798e64b\" href=\"#6ba4a04e96798e64b\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">What should I do if I can't log in to my ImmiAccount?<\/span><\/a><\/h3><\/div><div id=\"6ba4a04e96798e64b\" class=\"panel-collapse collapse\" aria-labelledby=\"toggle_6ba4a04e96798e64b\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>If you&#8217;re unable to log in, use the account recovery options on the login page to reset your username or password. If you&#8217;re having trouble with multi-factor authentication or verification codes, follow the recovery instructions or contact the Department of Home Affairs for technical assistance.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-fb68e23fb8c5a5ea7 fusion-toggle-has-divider\"><div class=\"panel-heading\"><h3 class=\"panel-title toggle\" id=\"toggle_fb68e23fb8c5a5ea7\"><a aria-expanded=\"false\" aria-controls=\"fb68e23fb8c5a5ea7\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-5427-1\" data-target=\"#fb68e23fb8c5a5ea7\" href=\"#fb68e23fb8c5a5ea7\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Is ImmiAccount the same as VEVO?<\/span><\/a><\/h3><\/div><div id=\"fb68e23fb8c5a5ea7\" class=\"panel-collapse collapse\" aria-labelledby=\"toggle_fb68e23fb8c5a5ea7\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>No. ImmiAccount is used to apply for and manage visa and citizenship applications, while <a href=\"https:\/\/immi.homeaffairs.gov.au\/visas\/already-have-a-visa\/check-visa-details-and-conditions\/check-conditions-online\">VEVO (Visa Entitlement Verification Online)<\/a> is a separate service for checking visa details and conditions. Its availability and the information shown depend on the person&#8217;s visa and identity records.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-alert alert custom alert-custom fusion-alert-left awb-alert-native-link-color\" style=\"--awb-background-color:var(--awb-custom_color_2);--awb-accent-color:var(--awb-custom_color_1);--awb-border-size:1px;--awb-border-top-left-radius:0px;--awb-border-top-right-radius:0px;--awb-border-bottom-left-radius:0px;--awb-border-bottom-right-radius:0px;--awb-margin-top:25px;\" role=\"alert\"><div class=\"fusion-alert-content-wrapper\"><span class=\"alert-icon\"><i class=\"fa-info fas\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-alert-content\"><p style=\"text-align: left;\">The information provided is general only and should not be relied upon as migration or legal advice. A client relationship is only established upon execution of a signed service agreement.<\/p><\/span><\/div><\/div>\n\n<\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":5428,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_seopress_titles_title":"How to Create an ImmiAccount for an Australian Visa","_seopress_titles_desc":"Learn how to create an ImmiAccount, set up MFA, upload documents, pay application charges and manage an Australian visa application online.","_seopress_robots_index":"","_seopress_robots_follow":"","_seopress_robots_imageindex":"","_seopress_robots_snippet":"","_seopress_robots_primary_cat":"","_seopress_robots_breadcrumbs":"","_seopress_robots_freeze_modified_date":"","_seopress_robots_custom_modified_date":"","_seopress_robots_canonical":"","_seopress_social_fb_title":"","_seopress_social_fb_desc":"","_seopress_social_fb_img":"","_seopress_social_fb_img_attachment_id":0,"_seopress_social_fb_img_width":0,"_seopress_social_fb_img_height":0,"_seopress_social_twitter_title":"","_seopress_social_twitter_desc":"","_seopress_social_twitter_img":"","_seopress_social_twitter_img_attachment_id":0,"_seopress_social_twitter_img_width":0,"_seopress_social_twitter_img_height":0,"_seopress_redirections_value":"","_seopress_redirections_enabled":"","_seopress_redirections_enabled_regex":"","_seopress_redirections_logged_status":"","_seopress_redirections_param":"","_seopress_redirections_type":0,"_seopress_analysis_target_kw":"","footnotes":""},"categories":[96],"tags":[],"class_list":["post-5427","post","type-post","status-publish","format-standard","has-post-thumbnail","category-education-guides"],"acf":[],"_links":{"self":[{"href":"https:\/\/haysmigration.com.au\/vi\/wp-json\/wp\/v2\/posts\/5427","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/haysmigration.com.au\/vi\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/haysmigration.com.au\/vi\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/haysmigration.com.au\/vi\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/haysmigration.com.au\/vi\/wp-json\/wp\/v2\/comments?post=5427"}],"version-history":[{"count":4,"href":"https:\/\/haysmigration.com.au\/vi\/wp-json\/wp\/v2\/posts\/5427\/revisions"}],"predecessor-version":[{"id":5436,"href":"https:\/\/haysmigration.com.au\/vi\/wp-json\/wp\/v2\/posts\/5427\/revisions\/5436"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/haysmigration.com.au\/vi\/wp-json\/wp\/v2\/media\/5428"}],"wp:attachment":[{"href":"https:\/\/haysmigration.com.au\/vi\/wp-json\/wp\/v2\/media?parent=5427"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/haysmigration.com.au\/vi\/wp-json\/wp\/v2\/categories?post=5427"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/haysmigration.com.au\/vi\/wp-json\/wp\/v2\/tags?post=5427"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}