Website Terms and Conditions of Use

www.haysmigration.com.au
Last updated: June 2026

1. About Us

These Terms and Conditions govern your use of the website located at www.haysmigration.com.au (the “Website”) operated by Hays Migration and Education (“Hays Migration”, “we”, “our”, “us”). The following details identify the operator of this Website:

Hays Migration is a registered migration agency and education consultancy headquartered in Adelaide, South Australia, with branch offices in Melbourne, Hobart, Darwin, and Qingdao (China). We operate in Australia as a registered migration agent under the Migration Act 1958 (Cth) and in New Zealand as a licensed immigration adviser under the Immigration Advisers Licensing Act 2007 (NZ).

2. Regulatory Status and Professional Obligations

2.1 Australian Migration Services

Hays Migration provides migration assistance in Australia through agents who are registered with the Office of the Migration Agents Registration Authority (OMARA). Our Australian MARA registration number is 1169782. You may verify this registration on the OMARA public register at www.omara.gov.au.

All migration assistance provided by Hays Migration is subject to the Migration Agents Code of Conduct (“the Code”) made under the Migration Agents Regulations 1998 (Cth). The Code governs the standard of conduct required of our agents and sets out your rights as a client.

2.2 New Zealand Immigration Advisory Services

For New Zealand immigration services, Hays Migration operates as a licensed immigration adviser. Our New Zealand Immigration Advisers Authority (IAA) licence number is 202506270. You may verify this licence on the IAA public register at www.iaa.govt.nz.

New Zealand immigration advice is provided in accordance with the Immigration Advisers Licensing Act 2007 (NZ) and the Code of Conduct issued thereunder.

2.3 Education Services

Hays Migration also provides education consulting services, including assistance with enrolment in Australian and New Zealand educational institutions. Our education agents hold QEAC (Qualified Education Agent Counsellor) certification where applicable. Education agency services are provided in accordance with the ICEF Agent Assessment Program standards and applicable national codes for international student recruitment.

2.4 Legal Partnership

For complex migration and legal matters, Hays Migration works in partnership with Northan Legal, an Australian law firm. Where a matter requires legal representation or advice beyond the scope of registered migration assistance, clients may be referred to Northan Legal. Any such referral will be disclosed to you in advance.

3. Services and Website Content

The Website provides general information about migration and education services available in Australia and New Zealand, including:

• Australian visa categories and migration pathways (skilled, employer-sponsored, family, student, working holiday and other visa subclasses)
• New Zealand immigration pathways
• Skills assessment guidance
• English language requirements
• Education pathways, including VET courses, higher education, and university and college partnerships
• Points of Interest Calculators (EOI), general eligibility tools and resources
• News and updates relating to Australian and New Zealand immigration policy

General information only. All information published on this Website is general in nature and is provided for informational purposes only. It does not constitute migration advice, immigration advice, or legal advice under the Migration Act 1958 (Cth), the Immigration Advisers Licensing Act 2007 (NZ), or any other applicable law. Immigration laws and policies change regularly. You should not rely on Website content as current or applicable to your individual circumstances without first consulting a registered migration agent or licensed immigration adviser.

4. Eligibility to Use This Website

By accessing or using this Website you represent and warrant that:

• You are at least 18 years of age, or are accessing the Website under the supervision of a parent or legal guardian who agrees to be bound by these Terms on your behalf;
• You have the legal capacity to enter into a binding agreement;
• You are not suspended or barred from receiving services under Australian, New Zealand, or other applicable law; and
• All information you provide through the Website is true, accurate, current and complete.

If you are enquiring on behalf of a minor (including a student visa applicant under 18), you confirm that you are the parent or legal guardian of that minor and are authorised to act on their behalf. References to “you” in these Terms include the parent or guardian acting for a minor client.

5. Client Services Agreement

These Website Terms and Conditions govern your use of the Website only. They do not constitute a client services agreement for migration or education services. Before Hays Migration provides you with migration assistance or education consulting services, we will provide you with a separate written Client Services Agreement that sets out:

• The specific services to be provided;
• Our fees and disbursements;
• Our refund policy;
• Your rights and obligations; and
• Complaints and dispute resolution procedures.

The Code requires us to provide you with a written agreement before commencing migration assistance. If you engage Hays Migration for migration services and have not received a Client Services Agreement, please contact us immediately at info@haysmigration.com.

6. Your Rights and Complaints

6.1 Australian Migration Services — OMARA

If you are dissatisfied with the migration services provided by Hays Migration in Australia, you have the right to make a complaint to OMARA. OMARA investigates complaints about registered migration agents and can take disciplinary action including cancellation or suspension of registration. You may contact OMARA at:

Making a complaint to OMARA does not affect any other rights you may have, including under the Australian Consumer Law.

6.2 New Zealand Immigration Services — IAA

If you are dissatisfied with immigration advisory services provided by Hays Migration in New Zealand, you may complain to the Immigration Advisers Complaints and Disciplinary Tribunal (IACDT) via the Immigration Advisers Authority. You may contact the IAA at:

6.3 Internal Complaints

You may also raise any complaint or concern directly with Hays Migration by contacting us at info@haysmigration.com or +61 8 7071 1583. We will acknowledge your complaint within 5 business days and endeavour to resolve it within 30 days.

7. Consent to Contact and Marketing

7.1 Service Communications

By submitting an enquiry through this Website, you consent to Hays Migration contacting you by email, phone, or SMS to discuss your enquiry and the services you have requested. This consent is necessary for us to respond to and manage your enquiry.

7.2 Marketing Communications

By subscribing to our newsletter or otherwise opting in, you separately consent to receiving promotional materials and special offers from Hays Migration by email or SMS. You may withdraw this consent at any time by:

• Using the unsubscribe link in any marketing email;
• Replying STOP to any marketing SMS; or
• Contacting us at info@haysmigration.com.

We will not send marketing communications to you without your consent. Withdrawal of marketing consent does not affect service communications relating to an existing engagement.

7.3 Disclosure to Third Parties

We may share your personal information with our affiliated offices (Melbourne, Hobart, Darwin, Qingdao), our legal partner Northan Legal, and accredited educational institutions where this is necessary to provide services you have requested. We will not sell or disclose your personal information to unrelated third parties for their own marketing purposes without your express consent.

All handling of personal information is governed by our Privacy Policy (available at www.haysmigration.com.au/privacy-policy/) and the Australian Privacy Principles under the Privacy Act 1988 (Cth).

8. Disclaimers and Limitation of Liability

8.1 General Disclaimer

This Website and its content are provided “as is”. To the maximum extent permitted by law, Hays Migration makes no representations or warranties of any kind, express or implied, as to the accuracy, completeness, reliability, suitability, or availability of the Website or its content.

8.2 No Guarantee of Visa Outcomes

Hays Migration does not guarantee any visa outcome, migration result, or education placement. Visa decisions are made solely by the relevant government department (Department of Home Affairs for Australian visas; Immigration New Zealand for NZ visas). Past success rates referenced on the Website are provided for general information only and are not a representation that the same outcome will be achieved in your matter.

8.3 Australian Consumer Law

Nothing in these Terms excludes, restricts or modifies any right or remedy, or any guarantee, warranty or other term or condition, implied or imposed by the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)) or any other applicable consumer protection law that cannot lawfully be excluded. Where Hays Migration is liable for a failure to comply with a consumer guarantee, our liability is limited to (at our election):

• Supplying the services again; or
• Paying the cost of having the services supplied again.

8.4 Limitation of Liability

Subject to clause 8.3, to the maximum extent permitted by law, Hays Migration’s total aggregate liability to you for any loss or damage arising out of or in connection with these Terms or your use of the Website shall not exceed the amount of fees actually paid by you to Hays Migration for the specific service giving rise to the claim. Where no fees have been paid (for example, for general information accessed through the Website), our liability is limited to AUD $100.

This limitation does not apply to liability arising from fraud, wilful misconduct, or any liability that cannot be limited by law.

8.5 Consequential Loss

To the maximum extent permitted by law, Hays Migration is not liable for any indirect, incidental, special, consequential, or exemplary damages, including loss of profits, loss of data, loss of goodwill, visa refusals, or other intangible losses, arising from your use of the Website or reliance on any content contained on it.

9. Licence to Use the Website

Hays Migration grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the Website for your personal, non-commercial purposes in accordance with these Terms. This licence does not permit you to:

• Copy, reproduce, download, or redistribute any content from this Website for commercial purposes;
• Use automated tools (robots, scrapers, crawlers) to extract data from the Website;
• Frame or mirror the Website or any part of it on another website without our prior written consent;
• Upload or transmit any viruses, malware, or other harmful code;
• Circumvent any security or access control measures on the Website; or
• Use the Website in a way that imposes an unreasonable load on our infrastructure.

Any unauthorised use terminates this licence immediately.

10. Content You Submit

If you submit comments, testimonials, or other non-confidential content through the Website, you grant Hays Migration a non-exclusive, royalty-free, worldwide licence to use, display, and reproduce that content on the Website and in our marketing materials.

Documents submitted for service delivery purposes (such as identity documents, visa documents, employment records, and educational transcripts submitted in connection with a client engagement) are treated as confidential and are not subject to this licence. Such documents are handled in accordance with our Privacy Policy and the applicable professional obligations of our registered agents.

You must not post or transmit through this Website any unlawful, defamatory, obscene, or infringing content. You are solely responsible for any content you submit.

11. Privacy

Your privacy is important to us. Our Privacy Policy sets out how we collect, use, store, and disclose your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth). The Privacy Policy is available at www.haysmigration.com.au/privacy-policy/ and is incorporated into these Terms by reference.

By using the Website, you acknowledge that you have read and understood our Privacy Policy.

12. Third-Party Links

The Website may contain links to third-party websites, including partner educational institutions and government departments. These links are provided for your convenience only. Hays Migration does not control, endorse, or accept responsibility for the content, privacy practices, or availability of any third-party website. Access to and use of any linked website is at your own risk.

13. Intellectual Property

All content on this Website, including text, images, logos, graphics, and software, is the property of Hays Migration or its licensors and is protected by Australian copyright law. The “Hays Migration” name and logo are trade marks of Hays Migration. You may not use any trade marks or intellectual property from this Website without our prior written consent.

14. Governing Law and Disputes

These Terms are governed by the laws of South Australia and the Commonwealth of Australia. You submit to the non-exclusive jurisdiction of the courts of South Australia and any courts with appellate jurisdiction over them for the resolution of any dispute arising under or in connection with these Terms.

For migration services provided in connection with New Zealand immigration, the laws of New Zealand may also apply to the extent required by applicable law.

15. Amendments

We may amend these Terms at any time by posting the updated version on the Website. The amended Terms take effect when posted. We encourage you to review these Terms periodically. Continued use of the Website after amendments are posted constitutes your acceptance of the updated Terms.

16. General

• Severability: If any provision of these Terms is found to be invalid or unenforceable, it will be severed to the minimum extent necessary and the remaining Terms will continue in full force.
• Entire agreement: These Terms, together with our Privacy Policy, the Client Services Agreement (where applicable), and the Cookie Policy, constitute the entire agreement between you and Hays Migration with respect to your use of the Website.
• Waiver: Our failure to enforce any right under these Terms does not constitute a waiver of that right.
• No third-party beneficiaries: These Terms do not create rights in any third party.
• Headings: Section headings are for convenience only and do not affect interpretation.

17. Contact Us

If you have any questions about these Terms or our services, please contact us: