Effective Date: November 18th, 2025

Our Policy

At Hays Migration, we are serious about privacy and the security of your information. As a regulated Australian service provider, we are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). We are committed to protecting the personal information that we hold about you.

Every day, we deal with sensitive information. Privacy is central to what we do at Hays Migration.

Collection of Information

Hays Migration only collects personal information that is reasonably necessary for us to provide you with our services. The kind of personal information we collect and hold will depend upon the type of services that you request from us and may include:

  • Your name, date of birth, address, and contact details
  • Relevant identification documents including passport details
  • Immigration and visa information
  • Employment and education history
  • Financial information relevant to visa applications (such as bank statements or income details)
  • Health information where required for visa applications
  • Family relationship information for family visa applications

How Information May Be Collected

Hays Migration collects your personal information in a number of ways including:

  • Directly from you (including via your advisers), such as when you provide the information by phone, email, in person, or in a form on our website
  • From other migration agencies or service providers where permitted by law
  • From third parties as required in order to fulfil our duties to you as your service provider, including:
    • Government agencies such as the Department of Home Affairs
    • Educational institutions
    • Employers or potential employers
    • Professional bodies or licensing authorities
  • From publicly available sources where relevant to your application

How Your Personal Information May Be Used

Hays Migration may use your personal information for the purpose of providing the services you have requested, as well as for related purposes such as:

  • To verify your identity or transactions which you may enter into with us
  • To administer and manage the provision of our products and services
  • To prepare and lodge visa applications on your behalf
  • To provide migration advice and consultation services
  • To provide education counselling and student visa services
  • To respond to queries, complaints or to provide you with our general customer services
  • To provide relevant immigration related agencies with your relevant information as required
  • To communicate with you about your application and our services
  • To provide you with offers of other Hays Migration products or services that may be of interest to you
  • To provide you with offers from organisations with whom we have an alliance (where you have consented to this)
  • To comply with Hays Migration’s risk management policies and procedures
  • To comply with legal and regulatory requirements
  • To train our staff

We will not, however, use your personal information other than for:

  • A purpose you would reasonably expect
  • A purpose required or permitted by law
  • A purpose otherwise authorised by you

Disclosure of Personal Information

Hays Migration may disclose your personal information to:

  • Government agencies, including the Department of Home Affairs, for the purpose of processing visa applications and related matters
  • State and territory government agencies for state nomination purposes (including South Australia, Tasmania, and Northern Territory)
  • Educational institutions for student visa and course enrolment purposes
  • Employers or potential employers for employer-sponsored visa applications
  • Third-party service providers who assist us in providing our services, such as:
    • Translation services
    • Document verification services
    • IT service providers
    • Administrative support services
  • Legal or regulatory bodies as required by law
  • Our professional advisers (such as lawyers or accountants) where necessary

We will only disclose your personal information to third parties where:

  • You have consented to the disclosure
  • The disclosure is required or authorised by law
  • The disclosure is necessary to provide you with the services you have requested

Storage and Security of Information

Hays Migration stores personal information in a combination of computer storage facilities, paper-based files and other records. We will take reasonable steps to protect personal information from loss, misuse, unauthorised access, modification or disclosure. Your personal information will not be sold to anyone.

We implement various security measures including:

  • Secure storage systems for both physical and electronic records
  • Access controls to ensure only authorised personnel can access your information
  • Regular security assessments and updates
  • Staff training on privacy and data protection

However, no data transmission over the internet can be guaranteed as completely secure. While we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk.

Once personal information is no longer required to be retained, it is either destroyed or permanently de-identified in accordance with our document retention policies and legal requirements.

Access and Correction of Personal Information

You have the right to access the personal information we hold about you and to request corrections if you believe the information is inaccurate, incomplete, or out of date. To request access to or correction of your personal information, please contact us using the details provided below.

We will respond to your request within a reasonable time frame. In some circumstances, we may not be able to provide you with access to certain information, such as where:

  • Providing access would have an unreasonable impact on the privacy of others
  • The request is frivolous or vexatious
  • The information relates to existing or anticipated legal proceedings
  • Providing access would be unlawful or denying access is required or authorised by law

Cookies and Website Usage

When you visit our website, we may collect certain information automatically, including:

  • Your IP address
  • Browser type and version
  • Pages you visit on our website
  • Time and date of your visit
  • Referring website addresses

We may use cookies to enhance your experience on our website. You can choose to disable cookies through your browser settings, however this may affect the functionality of our website.

Overseas Disclosure

Hays Migration operates across multiple locations including our primary office in Adelaide, South Australia, with additional offices in Melbourne, Tasmania, the Northern Territory, and Qingdao (China). Your personal information may be disclosed to our offices or service providers located outside of Australia. Where we disclose your personal information overseas, we will take reasonable steps to ensure that the recipient handles your personal information in accordance with the Australian Privacy Principles.

Complaints

If you have any concerns about how we have handled your personal information or believe we have breached the Australian Privacy Principles, please contact us using the details provided below. We will investigate your complaint and respond to you within a reasonable time frame.

If you are not satisfied with our response, you may also make a complaint to the Office of the Australian Information Commissioner (OAIC) at:

Office of the Australian Information Commissioner
GPO Box 5218
Sydney NSW 2001
Phone: 1300 363 992
Email: enquiries@oaic.gov.au
Website: www.oaic.gov.au

You may also contact the Migration Agents Registration Authority (MARA) if you have concerns about how we have handled your personal information in relation to migration services:

Migration Agents Registration Authority
PO Box Q1551
Queen Victoria Building NSW 1230
Phone: 1300 226 272
Website: www.mara.gov.au

Changes to Our Privacy Policy

Hays Migration may make changes to this Privacy Policy from time to time for any reason and will make concerted efforts to update the website in a timely manner. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information.

The effective date of this Privacy Policy is shown at the top of this page. Your continued use of our services after any changes to this Privacy Policy constitutes your acceptance of the updated policy.

Contacting Us

If you would like more information about how we manage your personal information, or if you wish to make a request to access or correct your personal information, please contact us:

Privacy Officer
Hays Migration
89 King William Street
Adelaide SA 5000
Australia
Phone: +61 8 7071 1583
Email: info@haysmigration.com
Website: www.haysmigration.com.au

Tax Enquiries
Phone: +61 8 7071 1583
Email: info@haysmigration.com
Web: www.haystaxation.com.au

Migration Agent Registration

Hays Migration is represented by registered migration agents. Our Migration Agent Registration Numbers are:

  • 1169782
  • 202506270

These agents are registered with the Migration Agents Registration Authority (MARA). For more information, please visit www.mara.gov.au.